Frequently Asked Questions
Everything you need to know about shopping with Roopkala.
What is the estimated delivery time for my order?
Standard domestic orders are typically delivered within 5-7 business days, while international shipping may take 10-15 business days depending on the destination.
How do I determine the right size for ethnic wear?
Each product page features a detailed size guide. We recommend measuring your bust, waist, and hips to compare against our chart, as traditional silhouettes may fit differently than western wear.
What is your return and exchange policy?
We offer a 7-day return policy for unused items with original tags. Please note that customized outfits or items bought during clearance sales are not eligible for return.
Can I request customizations for a saree or lehenga?
Yes, we provide blouse stitching and fall/edging services. You can select the 'Custom Stitching' option on the product page or contact our support team for specific requirements.
Are the colors shown on the website accurate?
We strive to display our products as accurately as possible. However, slight color variations may occur due to digital photography lighting or your monitor's screen settings.
Do you offer Cash on Delivery (COD)?
We offer Cash on Delivery for most pin codes within India for orders up to a certain value. For international orders, we only accept prepaid payments via credit/debit cards or PayPal.